FAQ Category: Phone

When will I be required to dial a 10-digit number for local calls?

February 25, 2024

The FCC adopted a new three-digit suicide prevention hotline number, 988. With the introduction of 988, the United States will require 10-digit dialing. This means that all local calls will require parties to dial 10-digits. Under that dialing approach, you will dial the (area code) – (prefix) – (last four digits). (Long distance calls will […]

Why does my Caller ID say Potential Scam/Spam?

Blackfoot implemented a new call blocking service called Call Guardian that now identifies calls using this call screening software. “Potential Spam/Scam” calls are typically from telemarketers or other nefarious callers who are trying to take advantage of you.

Why am I not receiving all my calls?

If you are experiencing issues receiving calls on your home phone, here are some potential causes: Outside of physical issues listed above, there could be causes that are outside Blackfoot’s control: For more information about Rural Call Completion please visit the FCC’s website.

How do I test if my DSL filter is working?

Your phone and Internet use the same line. DSL filters split the signal coming into your home so both your phone and Internet service can share that line. Incorrectly connected and/or damaged DSL filters can cause noise on your line. To test your DSL filter and check if you have a problem:

What is a DSL filter?

When you have Internet and telephone service provided on the same line, you need to use filters. DSL filters separate the incoming signal, so you can be online and still use your phone, DVR and other devices. When devices aren’t connected to a filter, or filters are installed incorrectly, you can experience: Which devices do I […]

Is there a typical window of time for Blackfoot system maintenance?

We do our best to limit the amount of downtime our customers experience, however there are times when we need to update, upgrade or otherwise provide maintenance on customer-impacting systems. Our typical window of time for these maintenance periods is 11:00 PM MT – 5:00 AM MT, Monday through Friday.